America’s leading answering service expands in Gwinnett County

Press release from Partnership Gwinnett

(GWINNETT-METRO ATLANTA) September 8, 2020– Moneypenny joined Georgia Department of Economic Development and Partnership Gwinnett to announce the opening of its new offices in unincorporated Gwinnett County, metro Atlanta, Georgia. The announcement represents 100 jobs and $860,000 in capital investment for the community. 

VoiceNation and Ninja Number, part of the Moneypenny family, are America’s leading answering service, offering call answering services 24 hours a day to companies across the U.S. VoiceNation is an award-winning bilingual telephone answering provider and Ninja Number is a cutting-edge business phone app which provides a virtual phone system for entrepreneurs.

Moneypenny is expanding its offices in Atlanta as the business rapidly grows. Its new space will be located at 2915 Premiere Parkway, in unincorporated Duluth, located within the Sugarloaf CID. The company is expected to hire more than 100 employees in 2020-2021.   

“We are delighted that VoiceNation and Ninja Number are moving into our new state-of-the-art offices in Georgia,” said Joanna Swash, CEO of Moneypenny. “Our outsourced communications business is growing, and we are looking forward to having new offices which can accommodate a growing team to manage our call answering and live chat on behalf of thousands of businesses. We have very ambitious growth plans and will be launching some technology products and services.”

VoiceNation and Ninja Number were recently acquired by Moneypenny, the UK’s leading outsourced communications provider. Moneypenny was looking to increase its scale and service offering in the U.S. and was looking to acquire businesses with a good product, service and cultural fit with the Moneypenny brand. VoiceNation and Ninja Number were the perfect fit.  

“It’s a pleasure to welcome Moneypenny to the State of Georgia alongside Partnership Gwinnett,” said Georgia Department of Economic Development Commissioner Pat Wilson. “Georgia’s high-tech ecosystem will enable Moneypenny to remain agile and responsive to provide the highest customer service to their clients. Our international partnerships have been critical to attracting new job opportunities for Georgians as we continue to fight COVID-19 and look toward economic recovery.”

The new offices will be twice the size of the current office at 27,000 square feet and will serve as a new state-of-the-art headquarters for the growing business.  

“Gwinnett County is proud to foster a business environment that allows existing businesses to thrive and expand,” said Gwinnett County Board of Commissioners Chairman Charlotte Nash. “We’re pleased to see the growth of quality jobs in our community.” 

“We are pleased that the industry-leading Moneypenny has chosen to locate in the Sugarloaf CID,” said Alyssa Davis, Executive Director, Sugarloaf CID. “Our vibrant business community continues to be a strong draw for cutting-edge companies, and we are excited about the jobs they are bringing to our district.” 

“We welcome Moneypenny to Metro Atlanta and congratulate them on the growth of their company,” said Metro Atlanta Chamber President and CEO Katie Kirkpatrick. “Gwinnett County’s diverse and talented labor pool will be a tremendous asset for Moneypenny’s needs for a bilingual workforce for their answering service. Congratulations to all of the partners involved in supporting this project.”

Director, Business Retention & Expansion, Deven Cason, represented Partnership Gwinnett in conjunction with the Georgia Department of Economic Development, Metro Atlanta Chamber and Georgia Power on the project expansion.

“We are thrilled to welcome Moneypenny to Gwinnett County and know our exceptional workforce continues to be a strong draw for growing companies” said Cason.

VoiceNation has been recognized in the Inc 500 America’s Fastest Growing Private Companies, Clutch Top Call Centre 2019, 2018 and 2019 ATSI Award of Excellence, and 2016 Best of Show ITEXPO.  

To learn more about Moneypenny, visit www.moneypenny.com

For more information, or to learn how to get involved in local economic development efforts, please visitwww.partnershipgwinnett.com

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