Call if you can, text if you can’t – Gwinnett County adds 911 text capability

(Lawrenceville, Georgia) The Gwinnett County Police Department announced that it now has Text to 911 capability. White the best, fastest, most reliable method to contact 911 in an emergency is to call and speak to a dispatcher, but there are times when calling 911 difficult. Effective immediately Gwinnett County residents will be able to send a text to 911 if they are unable to call.

Text to 9-1-1 is intended primarily for use in three emergency scenarios. These are:

  • For an individual who is deaf, hard-of-hearing, or has a speech disability.
  • For someone who is in a situation where it is not safe to place a voice call to 9-1-1.
  • A medical emergency that renders the person incapable of speech.

You must subscribe to your wireless carrier’s text or data plan in order to make or receive text messages. Unlike voice calls to 9-1-1, you cannot send a text message to 9-1-1 without a service plan. Also, citizens need to be aware that text messaging apps that only support texting with other app users or texting via social media are not required to support text to 9-1-1.

For more information about this service, visit the website at


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