Piedmont Walton Now Offers New Mobile Wayfinding for Patients and Visitors

Press release from Piedmont Walton

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Monroe, Ga. (June 5, 2019)– Piedmont Walton Hospital now offers guests a mobile wayfinding platform providing step-by-step directions to any destination within the hospital and related points of interest such as pharmacies, urgent care locations or doctors’ offices.

Developed in collaboration with Atlanta-based Gozio Health, the Piedmont Now mobile app provides indoor navigation at the hospital, quick access to appointment availability near you, online scheduling for doctor’s appointments, provider information and more.

“We are always striving to perfect the patient experience at our hospitals and across our health system,” said Larry Ebert, chief executive officer (CEO) at Piedmont Walton. “With this new wayfinding functionality, guests can feel confident with the knowledge that they can arrive at their destination on time, unstressed and at the right location.”

Piedmont Healthcare’s mobile app extends patient engagement by placing the hospitals’ services and amenities at patients’ fingertips.

“With a large percentage of people relying on smartphones for location-based information and directions, it’s important for hospitals to have a mobile strategy that includes wayfinding to improve the overall patient experience,” Ebert said. “Piedmont Now provides exceptional navigational accuracy and features a number of different amenities, like a ‘save my spot’ option for our Piedmont Urgent Care location and access to the MyChart patient portal. We want to provide one app that gives patients all of the information they need.”

Since launching at Atlanta-area Piedmont Healthcare facilities, more than 50 percent of Piedmont Now users have leveraged the navigation features within the app and thousands of patients have used the app to book an online appointment with their provider. Piedmont Healthcare averages more than 13,000 online appointments per month.

Piedmont Now is free to download through the App Store for iPhones and the Google Play Store for Androids. To download the Piedmont Now app today, text ‘WALTON’ to 61653 (message and data rates may apply).

For more information about Piedmont Walton, visit piedmont.org. For more information about Gozio Health, visit goziohealth.com.

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