City of Monroe unveils a new web and mobile citizen reporting tool

The City of Monroe has launched a new app that will allow residents to report direct to City Hall quality of life issues, such as potholes, damaged sidewalks and street light outages.

Patrice Broughton, customer/community relations liaison for the City, said this new app, Monroe Citi311 powered by Hiperweb 311, is just the latest stop in how web applications play a role inspiring citizen engagement and improving quality of service for the citizen of Monroe.

“Monroe Citi311 provides a means for citizens to track their requests, receive email alerts about their requests, privately submit a request without publishing any personal information, and attach images to their request,” Broughton said in the press release introducing Monroe residents to the new app. “These services are available online, and as an app for the iPhone and Android.”

Broughton said to access the Citi311 from your computer, just go to and click on the “Monroe Citi311” logo, click on ‘Report an Issue’ and follow the prompts to enter your request. Monroe Citi311 Mobile App is available on Android and iOS. Broughton said in addition to reporting issues “on the fly,” the Citi311 mobile app allows citizens to engage with the City in other ways “such as checking upcoming events on the calendar, connecting with us on Social Media (Facebook and Twitter) or paying a utility bill or traffic fine.”


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