GREENVILLE, S.C. –October 26, 2020 – United Community Bank has announced they are reopening lobbies at additional branch locations across their five-state footprint, effective this week. This includes the one on Spring Street in Monroe. United closed lobbies in March in response to CDC recommendations to limit the spread of COVID-19.
On Monday, October 26, four branch lobbies in Georgia will reopen with specific safety measures in place to protect employees and customers, including the office in Monroe. This is in addition to the more than 60 branch lobbies that opened for full service earlier this year. Additional branch locations will follow in the weeks to come and an up-to-date list of current branch operating status is available at ucbi.com/coronavirus.
“Our employees have gone above and beyond to help our customers adjust to the new normal, and we’re grateful for the opportunity to reopen additional branches,” Keri Wise, Head of Retail Sales said in a press release. “We’ve proudly maintained safe practices in our branches that reopened a few months ago, and we’re confident that we’ll be able to lean on those same strategies as we welcome more customers into our lobbies.”
United has taken great care to gauge sentiment from employees and customers during its reopening process. The bank surveyed employees to learn of any concerns about reopening the lobbies. After reviewing feedback from both customer and employee surveys, United has taken the following precautions at all reopened lobbies:
- Installation of protective shields for desks and counters.
- Increased signage to promote physical distancing and other safety measures.
- Increased cleaning frequency and supplies at all locations.
- Limited customer capacity in lobbies.
Customers are encouraged to use drive-thru and ATM services when possible to continue practicing physical distancing. Learn more about United’s plans to keep customers and employees safe in this video.
About United Community Banks, Inc.
United Community Banks, Inc. (NASDAQ: UCBI) (United) is a bank holding company headquartered in Blairsville, Georgia, with executive offices in Greenville, South Carolina. United is one of the largest full-service financial institutions in the Southeast, with total assets exceeding $17 billion and 163 offices in Florida, Georgia, North Carolina, South Carolina and Tennessee. United Community Bank, United’s wholly-owned bank subsidiary, specializes in personalized community banking services for individuals, small businesses and companies throughout its geographic footprint, now including Florida under the brand Seaside Bank and Trust. Services include a full range of consumer and commercial banking products, including mortgage, advisory, treasury management, and now wealth management. Respected national research firms consistently recognize United for outstanding customer service. In 2020, J.D. Power ranked United highest in customer satisfaction with retail banking in the Southeast, marking six out of the last seven years United earned the coveted award. Forbes included United in its inaugural list of the World’s Best Banks in 2019 and again in 2020. Forbes also recognized United on its 2020 list of the 100 Best Banks in America for the seventh consecutive year. United also received five Greenwich Excellence Awards in 2019 for excellence in Small Business Banking and Middle Market Banking, including a national award for Overall Satisfaction in Small Business Banking. Additional information about United can be found at www.ucbi.com.
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