Updated information on changes to the 2025-2026 LIHEAP assistance program

The Partnership for Community Action, Inc shared with stakeholders in DeKalb, Gwinnett, Newton, Rockdale, and Walton counties important updates about the upcoming 2025-2026 LIHEAP season, including changes to the application process and appointment scheduling.

Relevant information followw:

Appointments Only – No Walk-Ins

• LIHEAP services will be provided by appointment only. Walk-ins will not be accepted at any PCA location.
• An appointment is required for all LIHEAP applications. Applications submitted without a scheduled appointment cannot be processed and will be denied.
• Sites will not open on January 2. That date is strictly for appointment scheduling

PCA Appointment Opening Dates

• January 2, 2026: Appointments for senior households (age 65 and older) and medically homebound households.
• February 2, 2026: Appointments open for the general public.
• Please note that timelines may vary across Georgia based on local capacity and funding flow.

How the Appointment Process Works

LIHEAP applications are now completed using a new state online system.

If you choose to complete your appointment on your own:

• You will first register with PCA. 
• After registration, you will need to complete a separate state registration.
• Once completed, you will need to submit your LIHEAP application through the state system and upload the required documents. 

If you come in person for your appointment:

• PCA staff will complete the application for you during your scheduled appointment.
• This new system allows applicants to submit their benefit applications independently, while still requiring an appointment with PCA

Click on this link for information from the PCA.